Privacy Policy
Movers Balham Privacy Policy
This Privacy Policy explains how Movers Balham collects, uses, stores and protects your personal data when you use our services. It applies to all Movers Balham customers and prospective customers located in our service area, including individuals who visit our website, request a quote, contact us, or use our moving and related services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to processing your personal data lawfully, fairly and transparently.
1. Data Controller
Movers Balham is the controller of the personal data that we collect and process about you in connection with our services. This means we decide how and why your personal data is processed and we are responsible for safeguarding it in line with applicable data protection laws.
2. Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details: name, address, previous and new addresses, contact details, and similar information used to identify and communicate with you.
Service and booking details: date and time of the move, property access information, inventory details, packing requirements, parking or access notes, and any instructions you choose to provide for the safe and efficient delivery of our services.
Transaction information: records of services ordered, prices, payments and billing details. Payment card information is typically processed by secure payment providers and is not retained by us beyond what is necessary for processing and records.
Communication data: records of communications with you, including queries, complaints, feedback and any other correspondence by phone, in person or through online forms.
Technical and usage data: limited technical data from your use of our website such as IP address, browser type, pages visited and the time and date of your visit. This is used primarily for site security, analytics and improving our services.
Special category data: we do not intentionally collect special category personal data such as health information, except where you choose to share it and it is necessary for service provision, for example to arrange reasonable adjustments or access support. Where this occurs, we will handle the information with additional care and only for the relevant purpose.
3. How We Collect Your Data
We collect personal data directly from you when you contact us for a quote, make a booking, communicate with us, complete online forms or provide details during a site visit or move. We may also obtain data indirectly, for example if a third party books our services on your behalf and provides your details, or from publicly available sources and fraud prevention agencies where lawful.
4. Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, this will include:
Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to provide quotations, manage your booking, carry out your move, and handle payment and billing.
Legal obligation: to comply with our legal and regulatory duties, including accounting, tax, insurance, record keeping and responding to lawful requests from authorities.
Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing and improving our services, ensuring network and information security, preventing fraud, training staff, and handling routine business administration.
Consent: where we rely on your explicit consent, for example for certain types of marketing communications or for processing specific categories of data that require consent. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
5. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide moving and related services, including planning, scheduling and carrying out moves, packing, loading, transport and unloading of goods.
To supply quotes, confirm bookings, manage changes, and communicate with you about your move and associated services.
To process payments, issue invoices and manage accounts and refunds where applicable.
To respond to enquiries, handle complaints and provide customer support.
To improve our services, operations and website, including monitoring performance and carrying out internal analysis.
To comply with legal and regulatory obligations, establish or defend legal claims and cooperate with regulatory or law enforcement bodies when required.
To send you information about services that are similar to those you have already purchased or enquired about, where permitted by law. You can opt out of such communications at any time.
6. Data Sharing and Processors
We do not sell your personal data. We may share your data with carefully selected third parties where necessary and lawful, including:
Service providers and processors who assist us with our operations, such as IT providers, secure data hosting and storage providers, payment processors, accountants and administrative service providers. These entities act as processors and are required to process your data only on our instructions and to protect it appropriately.
Professional advisers including legal and financial advisers, to obtain advice and manage business or legal matters.
Insurance providers in connection with claims, cover or risk management relating to the services we provide.
Public authorities, regulators, law enforcement and courts where we are required or permitted to do so by law, or in order to establish, exercise or defend legal claims.
Where any sharing involves transfer of personal data outside the UK or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, in accordance with data protection law.
7. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, insurance or reporting requirements.
In general, we keep customer and booking records for a period that allows us to manage our relationship with you, deal with any queries or disputes, and comply with applicable limitation periods and statutory obligations. Financial and transaction records are typically held for a longer period where required by tax and accounting laws.
Where we rely on consent for specific activities, such as certain marketing communications, we will retain the relevant data until you withdraw your consent or it is no longer needed, whichever occurs first, subject to any legal obligations to retain particular records.
When data is no longer required, it will be securely deleted, anonymised or otherwise removed from our systems.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and procedures designed to maintain the confidentiality, integrity and availability of personal data.
Although we take reasonable steps to safeguard your information, no system can be completely secure. You are responsible for taking reasonable steps to protect your own information when communicating with us, particularly over the internet.
9. Your Data Protection Rights
Under data protection laws, you have a range of rights in relation to your personal data. These rights apply to all Movers Balham customers in our service area, subject to specific conditions and exemptions. They include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is used.
Right to rectification: you can ask us to correct inaccurate data or complete incomplete data relating to you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent.
Right to restriction: you can ask us to restrict the processing of your data in particular situations, such as while we verify its accuracy or consider an objection.
Right to object: you can object to processing based on legitimate interests and to direct marketing at any time. We will stop processing your data for direct marketing upon receipt of such an objection.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used and machine readable format, or transfer it to another controller where technically feasible.
Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us in the first instance so we can address your concerns directly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any changes will be posted on this page and the updated policy will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
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