Terms and Conditions

Movers Balham Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Balham provides removal, relocation, packing, storage, and related services within the United Kingdom. By placing a booking with Movers Balham, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, partnership, or other entity requesting the services of Movers Balham.

Services means any removal, packing, unpacking, loading, unloading, transportation, storage, or related services provided by Movers Balham.

Goods means all items of property which are the subject of the Services.

Contract means the agreement between the Customer and Movers Balham for the provision of Services, incorporating these Terms and Conditions.

Working Day means any day other than a Saturday, Sunday, or public holiday in England and Wales.

2. Scope of Services

Movers Balham provides domestic and commercial removal services, including the transportation of Goods from one address to another, and may offer packing, unpacking, and short-term or long-term storage. Services are provided within the United Kingdom unless specifically agreed otherwise in writing.

The exact scope of Services, including the addresses involved, the nature and volume of Goods, and any additional services, will be set out in the written quotation or booking confirmation provided to the Customer.

3. Booking Process

3.1 Enquiries and quotations

Customers may request a quotation by providing accurate information about the addresses, access conditions, dates, size of property, and any special items. Quotations are typically based on this information and may be subject to change if the information provided is incomplete or inaccurate.

Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to availability of vehicles, staff, and resources at the time of confirmation.

3.2 Acceptance of quotation

A Contract is formed only when the Customer confirms acceptance of the quotation and Movers Balham issues a booking confirmation. Acceptance may be made in writing or by any other method expressly accepted by Movers Balham for that purpose.

3.3 Changes to booking details

If the Customer needs to change the date, time, or other key details of the booking, they must notify Movers Balham as early as possible. Changes are subject to availability and may result in a revised quotation or additional charges, for example where extra staff, larger vehicles, or additional journeys are required.

3.4 Access and suitability

At the time of booking, the Customer must inform Movers Balham of any relevant access issues, such as restricted parking, narrow streets, low bridges, internal stairs, lifts, or long carrying distances. Any failure to disclose access difficulties may result in additional charges or delays.

4. Payments and Charges

4.1 Pricing basis

Charges are usually calculated based on factors including the volume or weight of Goods, distance travelled, type of property, access conditions, and any additional services such as packing, dismantling, or storage. The precise pricing structure will be set out in the quotation.

4.2 Deposits and advance payments

Movers Balham may require a deposit or full advance payment to secure the booking. The amount and due date for any deposit or advance payment will be stated in the quotation or booking confirmation.

4.3 Payment terms

Unless otherwise agreed in writing, all charges are payable prior to or on completion of the Services on the scheduled date. Payment methods accepted will be communicated to the Customer at the time of booking.

4.4 Overruns and additional work

If the Services take longer than reasonably anticipated due to circumstances beyond the reasonable control of Movers Balham, or if the Customer requests additional work not included in the original quotation, extra charges may apply. These may include hourly rates for staff and vehicles, additional mileage, or extra materials.

4.5 Late payment

If payment is not made when due, Movers Balham may charge interest on overdue amounts at the statutory rate applicable to commercial debts, and may withhold delivery of Goods or suspend further services until payment is received in full.

5. Cancellations and Postponements

5.1 Customer cancellations

If the Customer wishes to cancel the Services, they must notify Movers Balham in writing or by another agreed method as soon as possible. The following cancellation charges may apply, unless otherwise agreed in writing:

a. More than 10 Working Days before the scheduled service date: no cancellation fee, and any deposit paid may be refunded or credited.

b. Between 5 and 10 Working Days before the scheduled service date: a cancellation charge of up to 50 percent of the quoted price may apply.

c. Less than 5 Working Days before the scheduled service date or on the day of service: a cancellation charge of up to 100 percent of the quoted price may apply.

5.2 Customer postponements

Requests to postpone the Services will be treated as cancellations and re-bookings. Movers Balham may, at its discretion and subject to availability, apply a reduced cancellation fee or transfer any deposit to a new date.

5.3 Cancellations by Movers Balham

Movers Balham may cancel or suspend the Services where it is not reasonably possible to perform them safely or lawfully, for example due to severe weather, road closures, industrial action, equipment failure, or safety concerns at the premises. In such cases, Movers Balham will seek to re-schedule the Services at a mutually convenient time, or provide a refund of any amounts paid for unused services. Movers Balham will not be liable for indirect or consequential losses arising from such cancellations.

6. Customer Responsibilities

The Customer is responsible for:

a. Ensuring that they or an authorised representative is present at the collection and delivery addresses during the performance of the Services.

b. Securing all necessary permissions, permits, and parking arrangements, including any local authority parking suspensions or permissions for loading and unloading.

c. Properly preparing and packing Goods, unless the Customer has booked packing services from Movers Balham. Fragile items should be clearly labelled and adequately protected.

d. Ensuring that all appliances are disconnected, defrosted, drained, and made safe for transport.

e. Removing any items that are prohibited or unsafe for transport, including but not limited to flammable substances, explosives, illegal items, and perishable goods.

7. Items Excluded from the Service

Movers Balham will not ordinarily transport or store the following items, and any such items are moved entirely at the Customer s risk unless expressly agreed in writing:

a. Jewellery, watches, precious stones, or precious metals.

b. Money, securities, financial instruments, or important documents.

c. Hazardous, flammable, explosive, or toxic materials.

d. Live animals or plants.

e. Perishable or temperature-sensitive goods.

If any such items are included without the knowledge of Movers Balham, the company will not be responsible for any loss or damage and reserves the right to remove or dispose of such items if they pose a risk.

8. Liability and Insurance

8.1 Standard liability

Movers Balham will exercise reasonable care and skill in handling and transporting Goods. Liability for loss of or damage to Goods is limited to a reasonable sum per item or per consignment, as specified in the quotation or booking confirmation, unless a higher limit is agreed in writing and any additional charges for enhanced cover are paid.

8.2 Exclusions of liability

Movers Balham will not be liable for:

a. Loss or damage arising from faulty or inadequate packing by the Customer.

b. Loss or damage to items that were already defective, damaged, or in poor condition.

c. Normal wear and tear, or minor scratches and scuffs that may occur despite reasonable care.

d. Loss or damage to fragile items where they have not been professionally packed or adequately protected.

e. Any loss or damage caused by fire, explosion, flood, storm, or other events beyond the reasonable control of Movers Balham.

f. Indirect or consequential losses, including but not limited to loss of profit, revenue, or enjoyment.

8.3 Notification of claims

Any claim for loss of or damage to Goods must be notified to Movers Balham in writing as soon as reasonably possible and in any event within 7 days of completion of the Services, providing full details of the alleged loss or damage. Failure to notify within this period may affect the ability to investigate and may reduce or extinguish any entitlement to compensation.

8.4 Overall limitation

Nothing in these Terms and Conditions shall limit or exclude the liability of Movers Balham for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Subject to the foregoing, the total liability of Movers Balham in respect of any Contract shall not exceed the total amount paid or payable by the Customer under that Contract.

9. Storage Services

If storage is provided, the following additional conditions apply:

a. Storage charges are payable in advance at the rate specified in the quotation.

b. Access to stored Goods may be by prior appointment only and may incur an access fee.

c. Movers Balham may exercise a lien over stored Goods for any unpaid charges and may, after giving reasonable notice, sell or dispose of Goods to recover unpaid amounts.

d. The Customer must keep Movers Balham informed of their current contact details during the storage period.

10. Waste and Environmental Regulations

10.1 Prohibited waste

Movers Balham is not a licensed waste carrier for the purpose of disposing of general household or commercial waste unless expressly stated. The Services do not include the removal or disposal of waste, rubble, hazardous materials, or items requiring specialist disposal under environmental regulations, unless clearly agreed and quoted for.

10.2 Disposal of unwanted items

Where Movers Balham agrees to remove unwanted items or packaging materials, such removal is carried out in accordance with applicable waste and environmental regulations. Additional charges may apply for disposal, recycling, or tipping fees.

10.3 Customer obligations

The Customer must not request or permit Movers Balham to dispose of items in a manner that breaches waste or environmental regulations. The Customer will be responsible for any fines, penalties, or costs incurred as a result of providing incorrect information about the nature of items to be removed or disposed of.

11. Delays and Events Beyond Control

Movers Balham will use reasonable endeavours to perform the Services on the agreed date and within a reasonable timeframe. However, the company is not liable for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to traffic congestion, accidents, road closures, severe weather, mechanical breakdowns, industrial disputes, or delays in gaining access to premises.

If such events occur, Movers Balham will take reasonable steps to minimise disruption and may offer to rearrange the Services at the earliest convenient date.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with Movers Balham as soon as possible so that issues can be addressed promptly. Formal complaints should be submitted in writing, detailing the nature of the complaint and any supporting information.

Movers Balham will investigate complaints in good faith and seek to reach a fair resolution. If a dispute cannot be resolved directly, the Customer may pursue their rights through the courts of England and Wales as set out in the governing law clause.

13. Data Protection and Privacy

Movers Balham will handle personal data provided by the Customer in accordance with applicable data protection laws. Personal information will be used for the purpose of providing and managing the Services, processing payments, complying with legal obligations, and communicating with the Customer about their booking.

Information will not be shared with third parties except where necessary to perform the Services, process payments, or comply with legal or regulatory requirements.

14. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between Movers Balham and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or their subject matter or formation.

15. General Provisions

15.1 Variation

Movers Balham may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract. Any variation to the Terms and Conditions for a specific booking must be agreed in writing.

15.2 Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

15.3 No waiver

Failure or delay by Movers Balham to enforce any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.4 Entire agreement

These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between Movers Balham and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral.